Privacy Policy

Ideal Pool Care (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information we collect in the course of operating our website, communicating with customers and prospects, scheduling and performing pool services, processing payments, documenting service visits, and improving our business operations.

This Privacy Policy explains what information we collect, how we use it, when we share it, the choices you may have regarding your information, and how you may contact us about privacy matters.

This Privacy Policy applies to information collected through our website, online forms, text message programs, phone calls, email communications, customer onboarding, invoices, service records, technician notes, photos taken in connection with service visits, and other interactions with Ideal Pool Care.

1. Information We Collect
We may collect the following categories of information:
Contact Information: Name, email address, phone number, mailing address, and service address.
Customer & Property Information: Pool details, equipment, access instructions, and service preferences.
Service Data: Technician notes, work orders, water chemistry readings, maintenance records, and photos/videos.
Payment Information: Billing details and transaction history (processed by third-party providers).
Communications: Emails, calls, texts, and customer support interactions.
Website Data: IP address, browser/device info, session activity, and analytics.
Marketing Data: Ad sources, campaign tracking, and engagement data.
Third-Party Data: Information from partners, referrals, or public sources.

2. How We Use Information
We use your information to provide and perform pool services and repairs, schedule appointments and communicate updates, maintain service records and recommendations, process payments and manage billing, improve operations, quality, and customer experience, send service-related and marketing communications, prevent fraud and protect our business, and comply with legal and regulatory obligations.

3. SMS Communications and Consent
By providing your phone number, you consent to receive text messages from Ideal Pool Care related to scheduling and service updates, technician arrival notifications, billing and payment reminders, repair recommendations and follow-ups. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the stated categories in this privacy policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

4. When We Share Information
We do not sell your personal information. We may share data with service providers (such as CRM, payment processors, and marketing tools), technicians and subcontractors performing work, business partners at your request, legal or regulatory authorities when required, and parties involved in business transactions such as a sale or merger.

5. Service Photos and Records
We may collect photos, videos, and service notes during visits to document work, improve service quality, and support operations. We do not use identifiable customer images for marketing without consent.

6. Cookies and Analytics
We use cookies and similar technologies to improve website performance, analyze traffic, and measure marketing effectiveness. You can adjust cookie settings in your browser.

7. Payment Processing
Payments are processed through third-party providers. We do not store full credit card information on our systems.

8. Data Retention
We retain information as needed to provide services, maintain records, meet legal and tax obligations, and resolve disputes.

9. Data Security
We use reasonable safeguards to protect your information, but no system is completely secure.

10. Your Rights
Depending on your location, you may have the right to access your information, request corrections, request deletion, and opt out of marketing communications.

11. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect their data.

12. Third-Party Links
We are not responsible for the privacy practices of third-party websites or services.

13. Business Transfers
Your information may be transferred in the event of a merger, sale, or restructuring.

14. Updates to This Policy
We may update this policy periodically. Continued use of our services indicates acceptance of updates.

15. Contact Us
If you have questions or privacy-related requests, please contact us.